All refunds will be made using the original payment method. You may return most new items that have not been opened within 7 days of delivery for a full refund. Mark James Hair Studio will not replace products based on the wrong colour if the product has been used.
Please allow transit time for us to receive your return from shipper (5 to 10 business days) and time taken to process your return once we receive it (3 to 5 business days). From here it may take your bank to process our refund (Usually 2-4 business days).
To return the product simply provide proof of purchase to our team and email or submit a form with your request.