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RETURNS & EXCHANGES


Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth).  All refunds will be made using the original payment method. For more information please read our Terms and Conditions
CHANGE OF MIND
Unfortunately, we cannot offer an exchange or refund if you simply change your mind.  For more information please read our Terms and Conditions.
FAULTY PRODUCTS
IF YOU PURCHASED YOUR PRODUCT ONLINE
Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth).  For more information on defect and faulty products please read our Terms and Conditions.
IF YOU PURCHASED YOUR PRODUCT IN AT MARK JAMES HAIR STUDIO
Simply take the product and valid proof of purchase to mark james hair studio for a refund or exchange.  We accept no responsibility for any professional hair product applied outside our salon.
INCORRECT GOODS SUPPLIED TO YOU
For information relating to  the genuine supply incorrect goods please read our Terms and Conditions.

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